FAQ

My ring doesn't fit. What should I do?

Stop by the shop with your J. Albrecht ring and we will help you figure it out!

My ring spins, what should I do?

Ah!  It's a conundrum as historic as the jewelry profession itself!  Ring spin is rarely ever  solved... only thoughtfully mitigated. There are a variety of options we can help you consider, but at the end of the day, a certain amount of spin will always happen, it's simply the nature of knuckles and fingers and top heavy rings. 

My ring needs new tips/prongs, why?

Just as it's normal for your car to need new tires after being driven every day for many years, so too will you need to perform regular maintenance on a fine ring worn daily. It's normal and expected that your ring will need new tips, prongs, channels after 5 - 10 years, or sooner if you wear your rings during activities like weight lifting (never recommended). Repairing or replacing worn tips, prongs, channels is assumed and thus not covered by warranty or insurance.  Having your rings inspected twice a year, will help you identify when work may need to be done BEFORE the wear has gotten to a point that you lose stones. 

Do I need jewelry insurance?

Insuring fine jewelry protects against theft, loss, fire, and severe damage.  We recommend working with an insurer who specializes in fine jewelry and watches.  Jewelers Mutual. 

What's the deal with Laboratory Grown Diamonds?

Laboratory grown diamonds are created under specific conditions to develop the same chemical structure of the mineral.  Because there is unlimited supply and mass production, the price is less.  

We are proud to work exclusively with natural, ethically sourced, heirloom quality diamonds and gemstones.  Natural diamonds represent both a symbol of love and legacy, as well as a tangible investment in something truly enduring.

I'm too nervous to ring your doorbell!  Help?

We love our doorbell, as it helps us regulate the flow of traffic through our small showroom, but we totally get that it might feel intimidating.  Rest assured, we are really chill, friendly people who will treat you kindly, give you space if you need, and answer any of your questions.  We will always meet you where you're at!   

I found a ring I love, but it's too expensive, can you make the same thing for less?

Sorry!

Can you just do some designs for me? I'd love to see what you come up with.

We have found that following our guided process works best. 

I found a jeweler who will make something cheaper... can you match their price?

There are many varieties, methods, materials and abilities with regards to making jewelry.  We are confidant in our expert technique and encourage you to visit where you feel most comfortable.

Do you offer appraisals?

Yes, we offer complimentary insurance appraisals on our peices. If you have jewelry or stones that you did not purchase from us, we recommend AIGR.   

Do you repair broken jewelry?

We only perform repairs to the jewelry we have made and sold. Repairs on these items can take up to 6 weeks.   We do not perform repairs during the months of November, December and January. 

I live out of town, can I commission a piece of jewelry?

We guide our long distance clients through their projects with detailed and thorough emails, videos, calls, and texts.  We are experts in this realm.  Best way to start a project is with an email and we'll take it from there. 

Can I bring you my diamond  or gemstone for a commission?

Yes, we will work with your natural gemstones and diamonds.  Read more about this in our bespoke drop down menu.    Please see details about our liability limits shown in our footer.  

What should I make with my old jewelry? 

The possibilities are endless! We can help you focus and plan your projects, under the umbrella of what we do best.  Our designs are guided and informed by our own unique design aesthetic. We will not copy other designers work or alter an existing piece. 

I need this project super fast! Can you rush it?

Over 20 years of experience guides our estimated timelines for commissions and repairs to our work.  Given the detailed and sensitive nature of our profession, time, patience and focus is vital to maintaining our quality standards.   

Do you work with watches? 

Nope.  Call us and we can steer you in a good direction!

Will you clean my ring?

We'd be happy to! There's no charge for dip in our ultra sonic and a good steam.  If you need extra love on a piece of really worn out jewelry, we'll go over your options.  Sometimes we run across jewelry that is pretty tired... if diamonds shake out of your ring when in our ultrasonic, there is a charge for the labor of resetting. 

Do you guys make ALL of the jewelry I see in your shop?

While we do make most of the jewelry you see in our showroom, we also curate a small assortment of unique jewelry made in private workshops throughout the world. We don't carry any advertised brands, mass produced jewelry, hobby style, fast fashion or extreme trend jewelry.

Does all work occur at your in-house shop?

We do all design planning, modeling, and cataloging in our downtown Boulder offices. We also do some in-house shop work on repairs and or custom projects, but not all; Depending on the expert needed for the project, your jewelry or other associated articles may be worked on by us or by our affiliates in off site work shops, laboratories, or appraisal offices; We assume insurance responsibility during these times; Our gemstone and diamond limits of  damage liability still apply to these circumstances; See those outlined on "Jewelry Work Agreement" page on this website.

I have old jewelry I would like to sell, will you buy it?

We do not buy jewelry. Call us for a referral, we may be able to help.

The matte finish on my ring has worn off.

It's normal... sandblasted, hammered, polished and other surface finishes will wear off over time. We will re-fresh your ring as needed.  We typically perform this service once a year at no charge.