FAQ

Do you offer appraisals?

Yes, we offer complimentary insurance appraisals with the items we sell.

No, we do not offer complimentary appraisals on items we did not acquire and sell. For example, if we are setting your family diamond into one of our designs, then we will arrange for an independent appraisal on the diamond. In addition, if you have jewelry that you did not purchase from us, then we will help you arrange an appointment with an independent appraiser.

We coordinate a time for you to drop your jewelry off, then your item is evaluated. You can pick up your piece later that day and can expect to receive your appraisal documents in approximately one week. The cost is $150 per piece, depending on the item. Items with a large quantity of diamonds or gemstones (tennis bracelets, cocktail rings) may cost more.

 

Where do you get your diamonds?

All over the world including  Africa, Russia, Canada, and Australia.  All of our suppliers abide by the Kimberly Process.  

 

How long does custom take?

Generally speaking a custom piece takes us about 4-6 weeks to complete. Our process is very thorough in trying to allow you to know what your finished piece will look like before you pick it up. We do this with virtual pictures and a scale model that allows you to envision the final piece. If you are in need of something faster than this we are open minded and willing to help if we can. The process starts with a design consultation, however, we will only begin our actual, detailed design work once the $200 design deposit is put down.

If you choose an existing engagement ring from our case made by another designer, you can expect to wait 6 weeks to have it made to suit your diamond and finger size.

 

What should I make with my old jewelry? 

The possibilities are endless.  Before you come to us for a custom design, it is beneficial to have a general idea about your own personal taste and style.  Our custom designs are guided and informed by our own unique design aesthetic.  We will not copy other designers work or alter an existing piece.

 

Can I bring you my diamond for a custom ring?

Yes. We need to inspect each diamond for chips / cracks before we can determine if we can set it. We will set your diamond as long as you assume the risk (which is minimal).

 

Can I bring you my gold for a custom ring?

Sometimes we can re-use your gold, it depends on the style ring you want to have made. We typically do this for sentimental reasons as there is very little cost savings to you. 

 

Do you repair broken jewelry?

We only perform repairs to the jewelry we have made and sold. 

 

Will you clean my ring?

We'd be happy to! There's no charge for dip in our ultra sonic and a good steam. You won't believe how pretty your ring will look after a good cleaning. If you need extra love on a piece of really worn out jewelry, we'll go over your options and discuss pricing with you based on the condition of your ring.

We recommend having your ring cleaned & checked at least twice a year to help prevent problems and maintain the longevity and beauty of the piece.

Sometimes we run across jewelry that is pretty tired... if you have diamonds that fall out of your ring when in our ultrasonic, we will charge you to re-set them.

 

Do you guys make ALL of the jewelry I see in your shop?

While we do make a lot of the jewelry you see in our showroom, there are some things we can't do (fabricate in alternative metals like stainless steel) and things we don't have the time to do (labor over lots of heavily vintage looking pieces.) There are some incredible and inspiring designers who fill this gap for us.

We love big, ultra modern, industrial neck pieces as well as a dainty, detailed pair of earrings and believe the other designer lines we carry help round out our own lines. What we don't carry are heavily advertised jewelry brands, or cheaply made, mass produced lines that you could see in any jewelry store anywhere. (Often these are one in the same.)

A large portion of the jewelry we create never makes it into our showcases since we are primarily a custom jewelry workshop. However, we add new pieces to our cases nearly everyday and every November we present a new line of our designs.

 

How should I take care of my jewelry?

Proper insurance is the first step in taking care of your precious jewelry.  Jewelry insurance is inexpensive and will protect you against damage, loss and theft.  

Having a relationship with a trusted family jeweler is step number 2. Just like a luxury car or beautiful home, you simply cannot just wear your jewelry and forget about it. Regular cleaning and maintenance is essential to keeping your fine jewelry in good condition. We suggest regular inspection by a trained goldsmith every 6 months to one year.  During this inspection stones are tightened, irritants like perfumes and lotions are cleaned out from grooves and under stones, metal is refinished, shanks reshaped, prongs and tips checked, and we look for signs of damage that are seldom noticed by an untrained eye. Your jewelry is not indestructible. We strongly urge you not to wear your ring while weight lifting, rock climbing, landscaping, or cleaning with harsh, abrasive chemicals.  

To clean your diamond jewelry at home we recommend soaking in a solution of 1 part ammonia to one part water.  For other gemstones we suggest we suggest cleaning gently with warm mildly soapy water.  Pearls and opals should be wiped with a soft rag. 

 

I have old jewelry I would like to sell.

So sorry, we do not purchase jewelry!

 

The matte finish on my ring has worn off.

It's normal... sandblasted, hammered, polished and other surface finished will wear off over time.  We will re-fresh your ring as needed.  Generally we perform this at our clients 6 moth inspection.

 

Can you just do some designs for me? I'd love to see what you come up with.

Nope!  We have found that following our process results in really happy clients!   

 

Is that a real dog?

Yep! Her name is Sookie, and yes you can take her picture!