951 Pearl St. Boulder, Co | 303 543 9191

Stone and Metals Warranty

Warranty

The pieces we offer in our shop are made with care using the finest materials and inspected to be free from known defects.

We offer a lifetime warranty against manufacturing defects.  In order to determine a manufacturing defect we will have to inspect your piece. You can stop by our Boulder shop or return your piece via insured mail or other shipping service.  You can expect bezel, prong, and channel set stones to periodically loosen. Stone tightening is free of charge for the life of the piece. Rings worn every day should be inspected for wear every 6 months, earrings and pendants take less wear and can be inspected less often.

We do not warranty/insure against stone breakage, damage, or loss.  We highly recommend you arrange jewelry insurance on your piece.  With an appraisal you can arrange insurance with your homeowners insurance or jewelry-specific insurers like Perfect Circle Insurance, please contact them directly.

When sending items for inspection/refinishing please contact us to let us know to expect your jewelry.  Make sure the package does not mention jewelry or diamonds. All returned items require previous authorization, please call or email before returning anything. Insurance on packages sent to us is the responsibility of the shipper.  Please include proof of purchase in any package.

Packages shipped to us should be labeled:

J.Albrecht

951 Pearl St.

Boulder, Co. 80302

 

Metals

J.Albrecht Designs original pieces are made in the finest quality alloys of 14k /18k gold as well as platinum and sometimes palladium.  Our white gold alloys do contain some nickel, if you have a skin allergy we recommend wearing platinum.  You can expect the original surface finishes applied to our metals to wear to a dull shine over time. Cleaning, polishing and refinishing of your piece are always free of charge.  We are able to do a "showroom" finish on your jewelry yearly at no charge, please be aware that when gold or platinum are polished/refinished small amounts of metal are removed each time.  Visit or send your piece to our Boulder Showroom for these services.

You can expect to re tip your gold prongs, bezels, or channel sets every 5-10 years, depending on wear, platinum and palladium can expected to be done every 10-20 years.

The stainless steel jewelry we feature is not able to be sized or soldered.. The stainless steel rings are made from scratch to fit you.

 

 

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